• Execute our innovative sales strategies to surpass revenue and sales targets, continually optimizing approaches to drive growth. • Work with our Sales Manager to drive the sales effort, meeting clear sales objectives and offering ongoing support to guests and homeowners to ensure goals are not just met but exceeded. • Leverage our lead funnel software (Track Pulse) to effectively convert Guest Leads into Bookings and owner Leads into Clients. • Manage the sales pipeline to facilitate the conversion of leads into loyal repeat guests, ensuring meticulous follow-up and nurturing of client relationships. • Assist guests before, during, and after their stay to address issues promptly and ensure 5 Star Reviews. • Establish and nurture transparent communication channels with property owners, addressing concerns promptly and professionally. Maintain open dialogue to address inquiries and feedback, ensuring a high level of owner satisfaction. • Execute department strategies to retain existing property owners. • Swiftly address guest concerns and complaints, proactively seeking effective solutions to maintain high levels of satisfaction. Implement robust systems for collecting and analyzing guest feedback, driving continuous improvements to elevate the guest experience.