• Execute digital first customer engagement programs - including automated onboarding journeys, lifecycle campaigns, and in product messaging - to drive adoption and value for Novara customers. • Monitor health scores, usage data, and behavioral signals to identify risks and opportunities; take proactive action using structured, scalable playbooks. • Deliver one to many enablement sessions and content that reinforces best practices, product education, and measurable value delivery. • Maintain a high quality, light touch renewal process - tracking milestones, addressing risks early, and partnering with Sales on expansion opportunities. • Use digital tools, CS platforms, CRM systems, and automation workflows to execute programs, track account progression, and maintain accurate documentation. • Apply RAID style tracking for risks, actions, issues, and decisions across the portfolio to ensure visibility and consistency. • Collaborate with Marketing, Support, Product, Revenue Operations, and Sales to refine lifecycle programs, improve messaging, and remove blockers that impact scaled customers. • Provide structured feedback to cross functional teams on customer patterns, adoption insights, segmentation, and opportunities for product or content improvements. • Follow CS processes and standards for documentation, EBR summaries, health analysis, and customer communications to ensure quality and consistency.