SCARPEL TELECOM logo
SCARPEL TELECOM

We help businesses to boost sales and retention with smart mobile technology.

Client Success Manager – Enterprise Accounts

Customer Success ManagerCustomer SuccessFull TimeRemoteSeniorTeam 51-200Since 2017Company SiteLinkedIn

Location

United States

Posted

1 day ago

Salary

Not specified

Seniority

Senior

Bachelor Degree4 yrs expEnglish

Job Description

• Manage a portfolio of enterprise clients across global markets, ensuring a high standard of service delivery and satisfaction • Own client renewals, upselling, and expansion opportunities within existing accounts • Act as the primary point of contact for all enterprise client matters, coordinating with internal teams to ensure service excellence • Monitor client performance, analyze traffic trends, and identify opportunities for optimization and revenue growth • Collaborate cross-functionally with Operations, Carrier, and Finance teams to resolve issues promptly and effectively • Maintain accurate client data, activity logs, and reporting within the CRM.

Job Requirements

  • Minimum 4 years of experience working in the A2P messaging industry, with at least 2 years managing enterprise client accounts
  • Proven ability to build and maintain strong relationships with enterprise clients
  • Solid understanding of A2P SMS products, delivery flows, and traffic analytics
  • Excellent communication and problem-solving skills, with a proactive and analytical mindset
  • Strong organizational skills and comfort managing multiple accounts in a remote, fast-paced environment
  • Proficiency in English (required).

Benefits

  • Competitive compensation
  • Global exposure and collaboration opportunities
  • A high-energy, fast-paced work environment
  • A passionate, collaborative team
  • A real chance to influence both our company and the messaging industry as a whole

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