• Own renewal strategy and identify expansion opportunities across your mid-market portfolio • Develop and execute clear success plans to ensure customers achieve defined outcomes and maximize platform utilization • Build and maintain relationships across accounts, ensuring alignment on goals and performance • Proactively manage the end-to-end renewal process, mitigating churn risk through early health monitoring and engagement tracking • Surface upsell triggers and collaborate with Sales to execute expansion opportunities aligned with customer value realization • Conduct recurring business reviews to communicate performance, ROI, and growth opportunities, using trend analysis to guide recommendations • Translate customer feedback and recurring themes into actionable insights for Product and Leadership • Partner with Implementation, Support, Sales, and Product to ensure smooth onboarding, adoption, and issue resolution • Monitor engagement signals, proactively address risk, and implement recovery plans before churn risk escalates