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Microsoft Dynamics 365 CE/CRM Functional Consultant

Customer Success ManagerCustomer SuccessFull TimeRemoteSeniorTeam 51-200Since 2007Company SiteLinkedIn

Location

Arizona

Posted

1 day ago

Salary

Not specified

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

• Collaborate with clients and internal stakeholders to gather and document business requirements for CRM solutions • Design, configure, and customize Dynamics 365 CE/CRM to meet client needs, with a focus on Sales, Customer Service, and Marketing modules • Develop comprehensive CRM documentation, including functional and technical specifications, user manuals, and training materials • Provide training and support to clients' end-users, ensuring a smooth transition to the new CRM system • Conduct quality assurance testing to validate system functionality and ensure it aligns with client requirements • Assist in data migration and integration efforts as needed • Stay current with the latest CRM and Microsoft technologies and share your knowledge with the team • Troubleshoot and resolve issues related to the CRM system, maintaining excellent communication with clients throughout

Job Requirements

  • Bachelor's degree in a related field or equivalent work experience
  • 3-5 years of experience as a Dynamics 365 CE/CRM Functional Consultant
  • Proven experience in configuring and customizing Dynamics 365 CE/CRM, with a strong focus on Sales, Customer Service, and Marketing modules
  • Experience creating workflows with Power Automate
  • Excellent written and verbal communication skills, with the ability to convey complex technical concepts to non-technical stakeholders
  • Strong empathy and interpersonal skills to understand and address each client's unique needs
  • Proficiency in requirement gathering and documentation
  • Solid project management skills with the ability to prioritize tasks and meet deadlines
  • Problem-solving abilities and a proactive mindset to resolve technical and functional challenges
  • Adept at working both independently and as part of a collaborative team

Benefits

  • Health insurance for yourself and your family – 100% employer paid for employee and 50% employer paid for dependents
  • Dental and Vision insurance for yourself and your family – 100% employer paid for employee and dependents
  • Life/AD&D Insurance for yourself – 100% employer paid and covers 100% of your salary
  • Short Term Disability for yourself – 100% employer paid and covers 60% of your weekly salary up to $1,750.00
  • Long Term Disability for yourself – 100% employer paid and covers 60% of your monthly salary up to $6,000
  • 401k with 4% match
  • Flex-time and paid time off to promote a healthy work-life balance

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