Customer Service Representative
Customer SupportCustomer SupportFull TimeRemoteMid LevelTeam 201-500Since 2021H1B No SponsorCompany SiteLinkedIn
Location
United States
Posted
2 days ago
Salary
$18 / hour
Seniority
Mid Level
High School2 yrs expEnglish
Job Description
• Ensure that leads are routed, scheduled, documented and reconciled accurately.
• Drive speed-to-lead, data integrity, reporting accuracy, and cross-functional alignment.
• Answer inbound lead calls
• Route leads to appropriate reps within defined SLA
• Ensure accurate customer information collection
• Create and maintain customer records
• Transfer Customer to ISR Team, OSR Team, or office
• Schedule Quotables (Field Leads)
Job Requirements
- Strong CRM experience (FieldRoutes, Salesforce, HubSpot or similar)
- High attention to detail and data accuracy
- Ability to manage multiple systems simultaneously
- Strong communication and coordination skills
- Self-motivated and results driven
- 2+ years in sales support, sales operations, or inside sales (Preferred)
- Experience in pest control or home services (Preferred)
- Familiarity with lead management platforms and call tracking systems (Preferred)
Benefits
- Overtime, Commissions, and Bonuses (for applicable roles)
- Paid Time Off, Paid Sick Time, & Paid Holidays
- Medical, Dental, and Vision Insurance
- Company Provided Life Insurance
- 401K – Employer Match
- Health Savings Account (HSA) - Automatic Employer Contribution
- Flexible Spending Account (FSA), Dependent Care FSA
- Voluntary Life Insurance (Employee, Spouse & Child)
- Voluntary Short-Term and Long-Term Disability
- Voluntary Options (Accident, Critical Illness, and Hospital Indemnity Coverage)
- Employee Assistance Program
- PestCo Discounts Program (Included Child Care, Event Tickets, and thousands of Discounts!)
- SmartDollar Financial Wellness Program
- Educational Resources and Training provided on-the-job.
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