Ceresti Health

Everyone else treats the patient. We activate the caregiver—because that’s where dementia care really begins.

Enrollment Specialist – Inside Sales Representative

Account ExecutiveSalesFull TimeRemoteSeniorTeam 11-50Since 2013Company Site LinkedIn

Location

United States

Posted

1 day ago

Salary

$20 - $22 / hour

Seniority

Senior

High SchoolEnglishiOS

Job Description

• Initiate outbound calls to eligible family caregivers to introduce Ceresti’s Caregiver Support Program. • Conduct thoughtful, respectful conversations that assess caregiver needs and readiness. • Clearly explain the program’s purpose, benefits, and expectations in caregiver-friendly language. • Balance empathy with confidence to guide caregivers toward informed enrollment decisions. • Secure caregiver agreement to enroll and guide them through next steps. • Accurately document all interactions, outcomes, and notes in Ceresti’s CRM and enrollment systems. • Manage assigned leads and follow-up queues to ensure timely outreach and resolution. • Maintain compliance with HIPAA and internal privacy standards. • Participate in team huddles, training sessions, and performance reviews.

Job Requirements

Fluency in English.
Eligibility to work in the U.S.
Ability to work independently in a fully remote environment.
Comfort conducting frequent phone-based conversations.
Strong attention to detail and documentation accuracy.
Experience in enrollment, inside sales, outreach, or customer engagement roles (preferred).
Familiarity with caregiving, healthcare, or dementia-related challenges (professional or personal) (preferred).
Experience using CRM systems to log calls, notes, and outcomes (preferred).
Ability to adapt messaging based on caregiver emotional state and readiness (preferred).
Experience working in HIPAA-compliant or regulated environments (preferred).
Comfort learning and navigating new technology platforms (Mac/iOS preferred) (preferred).