• Creates, manages, and executes the account strategy for a set of assigned customer(s) • Represents the voice of the customer to the customer team and the voice of Plexus to the external customer • Develop innovative and creative solutions that will help further differentiate the Plexus service offering with our customers • Successfully execute plans while engaging the broader Plexus organization while continually improving customer satisfaction and 'stickiness' • Ensure Plexus meets or exceeds the expectations of customers • Advocate for customer needs within Plexus and represent Plexus’ needs and interests to the customer • Translate the needs and interests into action that meets or exceeds customer satisfaction goals and creates mutual benefit for Plexus • Lead a cross-functional Plexus team that includes engineering, manufacturing, supply chain, costing, financial and legal experts to ensure we continue meeting or exceeding customer expectations and needs • Build and develop multi-level relationships, including executive level, with customers and internally