• Responsible for the leadership and development of a team of Account Managers and Strategic Account Executives with the goal of improving account retention and achieving key performance indicator standards. • Partner with the Account Management Director for the assigned region to ensure alignment to corporate retention goals and support the growth and development of Account Managers. • Coach and mentor Account Managers and Strategic Account Executives by observing and providing feedback to foster development and success of individuals. • Conduct performance evaluations of Account Managers and Strategic Account Executives and ranks performance across the account management team. • Assists in creating professional development plans for Account Managers and Strategic Account Executives, coaching them on their performance, training needs, and identifies account managers ready for advancement. • Creates performance scorecards to objectively measure the effectiveness of the Account Managers and Strategic Account Executives. • Manage account team client escalations before fielding to Director and senior level leadership team. • Partner with Account Management leadership to create policies and procedures for Account Managers and Strategic Account Executives to follow. • Revises policies and procedures based upon root cause analysis of issues to prevent recurrence. • Ensure that the Account Management department standards, methods, and procedures for client service of the assigned accounts are achieved. • This includes the delivery of client marketing and messaging programs to meet revenue objectives, budgets, ROI, and client service satisfaction. • Foster teamwork and a supportive departmental culture with a can do attitude to provide exceptional service to EBC’s and clients. • Strategize with Director and VP of Account Management to develop ways to increase client satisfaction, preserve loyalty and improve retention rates. • Assists in creating and reviewing business requirements for key initiatives and how significant new initiatives are rolled out and serviced with our clients and internal teams to full adoption. • Partners with RxBenefits functional team leaders to optimize the launch and new products/services for the account management teams, EBCs and clients.