• Own the commercial plan for a defined book of business, including renewal strategy, pricing/packaging conversations, forecasting, and contract execution. • Drive retention and expansion by mapping stakeholder needs, building annual engagement plans, and identifying/closing upsell opportunities. • Build and maintain trusted, executive-level relationships, acting as a thought partner to help leaders apply Zero100 insights to their biggest operational and supply chain priorities. • Lead value delivery and engagement: ensure members are actively using Zero100 research, participating in peer forums, attending events/briefings, and connecting with relevant experts and peers. • Multi-thread accounts across senior sponsors, day-to-day champions, and procurement/finance to reduce churn risk and support expansion. • Partner closely with Research, Product and Delivery teams to match the right content, programming and advisory to each account and to surface opportunities for improvement. • Monitor account health using engagement data, renewal signals and member feedback; proactively mitigate risk and create clear action plans. • Act as the voice of the customer: share trends, competitive intel, and product/content feedback to improve the member experience.