Role Description

The IT User Support Analyst II is responsible for managing, supporting, and optimizing our identity and collaboration platforms. This role is responsible for administering Microsoft 365 platforms, on-prem Active Directory, and Azure Active Directory while ensuring secure access, high availability, and an excellent end-user experience across the organization.

• This role interacts with IT Security, Infrastructure, Service Desk teams, third party MSP, and external vendors.
• Primarily, this role will interact with Engineering and Security internally as needed to maintain and work together to meet the needs and requirement of Valvoline Global.
• As a support resource, this role will often engage with VIPs and other internal customers. Being able to think quickly and having excellent people and communications skills are needed.
• Vendors are often engaged when a solution cannot be found internally or with the third-party MSP. This role will, or assist in, initiating contact with third party vendors and working issues to resolution.

Qualifications

• Bachelors degree in Information Technology, CIS or related field or equivalent experience
• 3+ years of experience administering Microsoft 365 and Active Directory
• ITIL Foundations, Microsoft 365 Product Certifications

Requirements

• Architect and support Microsoft 365 back-end platforms including SharePoint Online, OneDrive, Teams, and Entra ID (Azure AD)
• Manage user accounts, licenses, groups, and mailboxes
• Configure and maintain security and compliance features (MFA, Conditional Access, DLP, retention policies)
• Monitor service health and troubleshoot M365-related issues
• Administer on-prem Active Directory (user/group management, GPOs, DNS, trusts)
• Manage hybrid identity environments using Azure AD Connect / Cloud Sync
• Create and maintain PowerShell scripts and other API's to automate routine administrative tasks
• Administer Power BI environments, including tenant configuration, security, capacity management, governance, and user enablement
• Architect cloud-based storage platforms for end users
• Architect identity lifecycle processes including user onboarding and offboarding

Benefits

• This is a remote work position that is expected to work 50% US hours.
• Travel Requirements: Up to 10%