• Leads and manages a team of Account Managers responsible for building strong partnerships with assigned book of business • Achieves customer satisfaction, retention, and profitable growth • Provides oversight and direction to account management staff, plans, staffs, and organizes timely coordination of goals and projects • Monitors performance measures and allocates staff resources to meet service expectations • Implements processes to achieve service goals for the region • Attracts, selects, and retains high-caliber, diverse talent • Develops, motivates, evaluates, and coaches staff on work procedures • Looks for opportunities to increase customer and broker satisfaction and team efficiency • Leads process improvement initiatives and consults with internal departments to improve customer satisfaction • Provides updates to senior leadership on team’s operational successes or areas for improvement • Assists with organizing product training and development seminars