• Utilizes advanced clinical judgment and critical thinking skills to facilitate appropriate member physical health and behavioral healthcare through assessment and care planning, direct provider coordination/collaboration, and coordination of psychosocial wraparound services. • Conducts comprehensive assessments of referred member's needs/eligibility and determines approach to case resolution. • Applies clinical judgment to incorporate strategies designed to reduce risk factors and address complex clinical indicators. • Performs crisis intervention with members experiencing a behavioral health or medical crisis and refers them to appropriate clinical providers. • Provides crisis follow up to members to help ensure they are receiving appropriate treatment/services. • Consults with supervisors, Medical Directors and/or other programs to overcome barriers to meeting goals and objectives. • Analyzes utilization, self-report, and clinical data available to consolidate information and begin to identify comprehensive member needs.