• Configure and implement Genesys Cloud CX solutions across voice and digital channels, including queues, routing, skills, Architect flows, and agent experiences, in alignment with approved solution designs. • Build and enhance call flows, orchestration logic, and routing configurations to support complex enterprise contact center use cases. • Implement integrations using Genesys Cloud APIs, webhooks, and platform connectors, supporting CRM systems, data platforms, and third-party applications. • Configure, test and support Genesys Cloud telephony capabilities, including Cloud Voice and BYOC, under the guidance of the Technical Architect. • Develop and deploy digital bots, messaging workflows, and agent assist capabilities in accordance with defined solution patterns. • Support CI/CD processes, environment promotion, and release activities to ensure reliable and repeatable deployments across development, test, and production environments. • Collaborate with QA teams to support testing activities, defect resolution, and production readiness. • Assist with troubleshooting and resolving functional, integration, and performance issues during implementation and post-go-live stabilization. • Contribute to technical documentation, configuration guides, and knowledge transfer materials to support handoff to client operations or managed support teams. • Participate in continuous improvement initiatives, identifying opportunities to improve delivery efficiency, reusability, and platform best practices.