• Independently investigate and resolve complex alerts and cases, including in-depth analysis of transaction flows, payment behaviors, and customer activity across multiple products and platforms. • Prepare, review, and file Suspicious Activity Reports (SARs), ensuring high-quality narratives, clear articulation of suspicion, and robust supporting documentation. • Support KYC, onboarding, and customer risk matters, including complex or escalated cases. • Identify investigative trends and contribute to the tuning and optimization of transaction monitoring rules and scenarios to reduce false positives while maintaining detection effectiveness. • Serve as a subject-matter resource on investigative techniques, SAR quality, and regulatory expectations. • Provide informal mentorship and guidance to Analyst I staff, including SAR narrative review, investigative coaching, and quality feedback. • Support FinCEN 314(a) and 314(b) information sharing requests, law enforcement inquiries, and subpoena/legal process responses in coordination with Legal and Compliance. • Maintain current knowledge of BSA/AML and OFAC regulations, FinCEN guidance, and evolving financial crime typologies relevant to payments, merchant acquiring, and fintech activities. • Consistently meet or exceed production, quality, and leadership expectations across assigned workstreams. • Perform other duties as assigned to support the BSA/AML-SAM Operations Team.