• Manage and grow revenue and market share at designated agencies to maximize customer satisfaction and achieve strategic objectives • Develop and maintain client relationships to ultimately drive revenue growth • Develop and execute account strategy by collaborating with account team to deliver stronger, more relevant value propositions • Track customer activity in internal systems in order to execute on account strategy and identify additional opportunities • Cultivate customer relationships and ensure effective service delivery to accounts • Focus on customer's satisfaction, know the customer's business and workflows, develop proper contact network within accounts • Work with and bring in experts/specialists where required • Oversee and know all account activities for your book of business • Own account relationship and drive overall customer satisfaction for assigned accounts • Responsible for forecasting, keep management in touch with accounts in a timely fashion, gather intelligence on competitor activity, and give feedback to marketing • May provide customer product training as necessary • Accountable for individual expense budget management