• Supporting current outside sales employees with customer support to large OEM accounts - including order expediting, order status questions, providing quotes and assisting with additional customer information as requested. • Answering incoming calls for sales, service, product availability, order expediting, credit issues, managing orders in the ERP system and creating quotes. • Find new business leads from incoming requests for quotes & phone calls. • Cross sell and upsell products and value-added services as applicable. • Support and participate in the organization’s continual improvement program to conform to ISO 9001 requirements and Quality Management System. • Complete rotations in production and repair departments to assist with teardowns, product modifications and building subassemblies, to learn how products and systems function. • Attend sales training as assigned; study fluid power basics achieve Fluid Power Specialist certification (as designated by the International Fluid Power Society). • Shadow outside sales and assist with in-person customer visits. • Other duties as assigned.