Solar Appointment Concierge (Tier 1)
Location
United States
Posted
2 days ago
Salary
$19 - $29 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
- Receive inbound/outbound calls from customers/installers looking to purchase services direct through Enphase including but not limited to:
- SunPower conversions
- SunVault upgrades
- Solarbridge upgrades
- Enphase Care subscriptions
- Out of warranty Gateway replacements
- Cell modem upgrades and renewals
- Out of warranty Micro upgrades
- E-Store order support (pre-sale)
- Conduct a proper needs analysis to capture customer interests and requirements
- Provide value proposition specific to the customer’s specific interests
- Quote and capture payment/Complete sales process
- Make outbound calls to existing and potential homeowner customers and educate them on Enphase, solar value proposition, basic needs analysis, as well as a high-level overview solar buying process
- After qualification, schedule customers with installers to conduct a solar consultation to include design and pricing with a Solar Specialist (virtual/in person options vary by company)
- Understand customer needs and offer solutions to help them
- Maintain database (Salesforce, CRM, Excel, etc.) of customer information
- Track customer interactions with Solar Concierge Guide
- Post-appointment follow-up may be required to ensure a positive customer experience and potential re-direction of customer to a different installer more suited to meet the customer’s needs
- Answer potential customer questions and follow-up call questions
- 2+ years of call center experience
- Bachelor's degree preferred
- Proven track record of setting appointments for solar consultations to homeowner customers
- Demonstrated experience in lead qualification and appointment setting
- Self-starter, and go-getter; able to work in fast-paced environments and comfortable working through unknowns
- Strong knowledge of Salesforce or other CRM tools to drive productivity
- Excellent verbal and written communication skills
The base pay for this position is $18.75 to $29.08 per hour. This base salary may be modified in the future. The successful candidate’s starting pay will be determined based on job-related skills, experience, education or training, work location, and market conditions. This position is also eligible for bonus, equity, and benefits.
Job Requirements
- 2+ years of call center experience.
- Bachelor's degree preferred.
- Proven track record of setting appointments for solar consultations to homeowner customers.
- Demonstrated experience in lead qualification and appointment setting.
- Self-starter, and go-getter; able to work in fast-paced environments and comfortable working through unknowns.
- Strong knowledge of Salesforce or other CRM tools to drive productivity.
- Excellent verbal and written communication skills.
- The base pay for this position is $18.75 to $29.08 per hour.
- This base salary may be modified in the future.
- The successful candidate’s starting pay will be determined based on job-related skills, experience, education or training, work location, and market conditions.
- This position is also eligible for bonus, equity, and benefits.
Related Guides
Related Categories
Related Job Pages
More Appointment Setter Jobs
Patient Appointment Scheduling Lead for remote orthopedic call center
Appointment Setter | Booking Hotels | Remote
Destination KnotDestination Knot is a full-service travel planning company that provides clients with expertly curated vacation experiences. From luxury resorts and cruises to family getaways and romantic escapes, we specialize in simplifying the planning process and delivering exceptional service at every stage of the journey.
The Appointment Setter will connect with prospective clients via phone, email, and social media to introduce hotel booking services, qualify leads, and schedule consultations for travel advisors. This involves maintaining accurate records of outreach and collaborating with the team to optimize lead conversion efforts.
Call Center Representative / Outbound Appointment Setter
Bath & Cabinet ExpertsBath & Cabinet Experts is a Midwest based home improvement specializing in tub, shower, and cabinet remodels.
At Bath & Cabinet Experts, our Call Center Representatives get the chance to take the first step in their sales career, develop their sales and marketing skills, and join a top-performing sales and marketing team. If you are looking to join a r...
Call Center Representative / Outbound Appointment Setter
Bath & Cabinet ExpertsBath & Cabinet Experts is a Midwest based home improvement specializing in tub, shower, and cabinet remodels.
At Bath & Cabinet Experts, our Call Center Representatives get the chance to take the first step in their sales career, develop their sales and marketing skills, and join a top-performing sales and marketing team. If you are looking to join a r...
