Role Description

The Director of Operations is responsible for managerial tasks, execution and completion of assigned projects. Must be able to communicate effectively, with exceptional interpersonal and management skills.

• Coordinate new projects with business development and the customer to establish work processes and project timelines.
• Assess critical path to success, create bill of materials, and manage billing.
• Manage day-to-day staff and operations.
• Maintain a healthy revenue pipeline and forecasting.
• Partake in customer development and growth initiatives.

This is a remote position with frequent visits to market offices. Successful candidate must be located in North Carolina or South Carolina.

Qualifications

• Train, motivate and manage employees.
• Oversee the entire project, while improving processes and resolving issues affecting the project's scope, quality, risk and timeline.
• Control projects by tracking costs while managing the project's budget.
• Create and manage contingency plans for the project.
• Maintain a material inventory log containing run rates, min and max stock, and material checkout.
• Report project updates to customers daily, identify and problem solve solutions for current and future issues.
• Oversee all invoices and associated backup documentation such as Redlines and Sweep test results.
• Grow customer holdings and mentor staff to increase service offerings.
• Research and resolve customer complaints and issues.

Requirements

• BA/BS or equivalent experience.
• 1 - 5 years minimum experience in telecommunications construction management directly supervising personnel.
• Above average computer and software skills including but not limited to Microsoft Office, Adobe Acrobat, and AutoCAD or equivalent viewing software.
• Ability to think ahead and plan over a 6-12-month time span.
• Excellent written and verbal communication skills and a strong command of the English language.
• Must have good troubleshooting skills and creative problem-solving abilities under pressure.