• Directly supervise a team of Care Coordinators and their day-to-day operations • Provide leadership, onboarding, training, coaching and development to team of direct reports • Create & foster a positive, fulfilling work environment • Provide your Regional team of Care Coordinators with direct support, at regular intervals, and encourage professional growth • Adequately communicate job expectations & parameters to direct reports, ensuring quality patient care is always delivered • Manage all teammate employment activity: hiring, promoting, job performance, disciplinary actions, termination, etc. • Organize, monitor, evaluate and manage team & individual workflow - ensuring metrics are on track to be met • Partner with People Services regarding any employee relations issues, timely & appropriately • Facilitate teammate development (coaching, mentoring, training) • Complete teammate evaluations and establish quarterly & annual goals • Collaborate with direct reports and upper management to create & implement those professional development goals • Learn, know, understand & follow teammate guidelines, employment policies & department/company procedures • Understand basic wage & hour laws, as well as federal, state & local laws/regulations • Create informational decks & spreadsheets; lead team meetings and present to upper management, as necessary • Spearhead reoccurring 1:1's with direct reports • Maintain strict confidentiality and integrity of medical & operations records; comply with all data collections & auditing activities • Review & approve time for non-exempt direct reports • Track overtime, attendance and PTO • Conduct formal ad hoc training