• Facilitate in-person and/or virtual learning experiences using existing resources and programs • Ensure a positive, inclusive and effective learning experience for all participants to achieve intended learning objectives • Make moderate revisions to the existing learning materials which could include job aids, tutorials, web-based training, workshop curriculum, learner guides, articles, publications, technology tips, video, etc. based on user feedback and necessary content changes • Consult with business leaders to assess learning/development/training needs and assist with the development of the solutions and tools to address those needs • Document and maintain all training records • Monitor, evaluate and record effectiveness of training courses • Recommend and develop improvements as needed • Provide feedback to content owners, represent training interests on project teams, and recommend training approaches as needed • Provide timely follow-up to participant questions • Support the design, development, and management of effective learning and performance-focused solutions, assess business & target audience learning needs, assist with developing the learning strategy, and identifying delivery methods including the identification of innovative learning methodology • Collaborate with internal and external stakeholders to provide business context in the design, develop and implementation of relevant learning programs and solutions delivered through various channels • Identify internal and/or external emerging issues, research and analyze training and development practices, methodologies and trends and recommend new approaches