• Provide frequent, hands-on coaching to direct reports, including experience designers and content strategists, guiding individual development plans and differentiating between professional and career growth • Balance people management duties with hands-on ownership of critical design initiatives, contributing directly to project outcomes alongside your team • Build strong cross-functional relationships with product, engineering, and research partners; proactively communicate status, risks, and needs • Negotiate project priorities and timelines, balancing user needs with business and technical constraints • Integrate user research, analytics, and accessibility best practices into daily design decisions and project planning • Assign projects and tasks based on strengths and skill-building, communicating clear expectations and supporting colleague autonomy • Address bias, exclusion, and behaviors that undermine trust or inclusion; ensure all team processes and meetings are accessible and inclusive • Set clear goals and expectations for direct reports, holding the team accountable for quality, consistency, and delivery standards • Facilitate and participate in design reviews, offering actionable feedback on craft, accessibility, and alignment to standards • Identify and address skill gaps, process improvements, and blockers to sustain team performance and delivery • Model and coach accessibility skills—ensuring all team outputs meet or exceed accessibility standards and advocating for accessible solutions in every phase of delivery • Communicate the impact of design decisions on user and business outcomes; advocate for user-centered approaches in planning and execution • Allocate resources and manage team workload to deliver high-quality work on schedule and within scope • Model resilience, adaptability, and a growth mindset—supporting the team through challenges and change