• Be the "Voice" of Chem-Dry by embodying professionalism, courtesy, tenacity and subject matter expert of company knowledge • Promote and sell the full suite of Chem-Dry services to inbound customer requests • Provide support to Technicians, Field Technician Leaders and Management • Demonstrate excellent listening skills, demonstrating empathy and understanding of customer needs • Suggest upgrading treatments to customers to promote revenue • Follow-up with customer inquiries • Complete required forms / update database • Social media posting and customer response