• Builds and maintains a network of sources from which to identify new sales leads. • Communicates with customers and leads to identify and understand their product or service needs; identifies and suggests products and services to meet those needs. • Demonstrates the functions and utility of products or services to customers based on their needs. • Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale. • Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest. • Maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems. • Provides periodic territory sales forecasts. • Identify and create opportunities to increase sales of ProTech'd parts and program. • Develop sales materials and techniques to successfully grow the ProTech'd program. • Develop, maintain, and distribute activity and success tracking reports. • Performs other duties as assigned.