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Sunrise

Sleep care, made simple.

Therapy Continuity Coordinator

TherapistTherapistFull TimeRemoteMid LevelTeam 51-200Since 2015Company SiteLinkedIn

Location

United States

Posted

1 day ago

Salary

$25 - $30 / hour

Seniority

Mid Level

High School2 yrs expEnglish

Job Description

• This is a non-clinical, operational role that partners closely with Sleep Technologists during the transition from treatment setup to long-term resupply. • Work within a tech-enabled, AI-supported care environment • Collaborate with clinical, billing, and operations teams. • Help track engagement and reorder metrics while contributing to a scalable operational foundation inside a fast-growing digital sleep clinic. • Execute timely and proactive resupply outreach • Follow structured retention workflows • Maintain accurate reorder tracking • Communicate clearly and compassionately with patients • Escalate clinical or billing issues appropriately • Support adherence monitoring efforts

Job Requirements

  • 2+ years in healthcare coordination, DME, or care navigation
  • Experience with PAP/CPAP resupply (strong plus)
  • Strong patient communication skills with a high level of empathy and professionalism
  • Ability to work autonomously in a fast-paced, remote environment while collaborating effectively with cross-functional teams
  • Confidence navigating digital tools and care platforms
  • Data driven mindset with the ability to track tasks, maintain accurate records, and follow structured workflows
  • Comfort managing proactive outreach and patient follow-up while maintaining strong attention to detail
  • Genuine commitment to improving patient experience, therapy adherence, and continuity of care
  • Operational and automation mindset
  • Availability to work Central Time (CST) business hours (preferred)

Benefits

  • Comprehensive health benefits (medical, dental, vision)
  • FREE One Medical membership
  • 401(k) with company match
  • 20 days PTO + 10 paid holidays + 80 hours paid sick leave
  • Internet stipend

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