• Act as a liaison between the agency and the community regarding patient care • Gives high priority to compassionate patient care and patient satisfaction. • Ensures smooth transition from hospital to home setting. • Visits patients prior to discharge to set reasonable expectations. • Establishes a trusting relationship with patients and their care team. • Establishes, maintains, and expands relationships with referral sources. • Keeps detailed records of marketing activities and strategic initiatives. • Identifies and resolves service issues with emphasis on patient and referral-source satisfaction.