Software Development, Staff Augmentation, and Advisory Services company operating in 8 countries across 4 continents.
Staff UX Researcher
Location
Massachusetts
Posted
13 hours ago
Salary
$148K - $201K / year
Seniority
Lead
Job Description
Job Requirements
- 6+ years of professional UX research experience with a strong track record of leading initiatives that measurably influenced product strategy or business direction
- Deep expertise across a broad research toolkit — generative and evaluative, qualitative and quantitative — with the judgment to know when to use each
- Experience designing multi-phase research programs, not just individual studies
- Background in healthcare, regulated industries, or complex enterprise software strongly preferred; direct experience with clinical workflows, payer systems, or care delivery a significant plus
- Experience conducting research with users who are navigating high-stakes, high-complexity systems (healthcare, financial services, government services, etc.)
- Comfortable in embedded, long-term client engagements — building relationships with product and engineering partners alongside design colleagues
- Comfortable also leading consulting-style engagements — building and managing relationships with client stakeholders and leading small teams of other UX professionals
Benefits
- medical, dental & vision coverage
- health spending accounts
- voluntary benefits
- leave of absence policies
- Employee Assistance Program
- 401(k) program with employer contribution
- Flexible work schedules and time-off policy
- company equipment for all new full-time US-based remote employees
Related Guides
Related Categories
Related Job Pages
More User Researcher Jobs
Senior User Experience Researcher improving mental health access through insights
Senior UX Research Manager
AtlassianAt Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh.
The role involves collaborating with cross-functional teams to drive enterprise transformation by identifying, defining, prioritizing, and delivering critical research needs that result in measurable business impact. Key duties include setting and executing research strategy, leading and developing a globally distributed team, driving impact through partnerships, and scaling research influence across the business.
UX Researcher leading research efforts at Allegion
Customer Insights & Experience Lead (6106)
itD TechAbout itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints. The itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow! Visit https://itdtech.com/careers to learn more about what working at itD can mean for you. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at recruiting@itdtech.com and let us know the nature of your request and your contact information. Dynamic environment in a culture of respect, empowerment and recognition for a job well done, apply today!
This role is responsible for driving customer satisfaction by managing feedback programs, optimizing research operations, and translating insights into actionable improvements for product and customer experience outcomes. Key duties include tracking CSAT metrics, coordinating cross-functionally, and supporting UX research execution.
