Solventum

Enabling better, smarter, safer healthcare to improve lives.

Client Advocate Executive

Customer AdvocateCustomer SuccessFull TimeRemoteLeadTeam 10,001+H1B No SponsorCompany Site LinkedIn

Location

Minnesota

Posted

60 days ago

Salary

Not specified

Seniority

Lead

Bachelor Degree7 yrs expExperience acceptedEnglish

Job Description

• Serve as a trusted advisor and strategic partner to some of the most innovative healthcare organizations globally. • Influence client success at the highest levels, drive measurable business outcomes, and strengthen Solventum’s position as a leader in Health Information Systems. • Cultivate executive-level relationships, drive top quartile client performance, proactively removing barriers inhibiting success and looking for growth opportunities within the organization. • Advise clients on business process and customer workflow improvement that takes place in this changing market segment. • Drive cross-functional focus on Customer Outcomes, Value, and Experiences. • Engage with technical teams for any integration needs. • Champion continuous improvement through Voice of Customer (VOC) programs, innovation initiatives and process improvements. • Elevate client visibility through strategic recognition programs and reference opportunities. • Monitor for emerging risks and escalate to implementation, support, and development functions when warranted. • Lead ROI analysis and performance reviews to demonstrate solution impact and inform executive decision-making.

Job Requirements

Bachelor’s degree or higher from an accredited institution AND seven (7) years of experience as a RHIA, RHIT, CCS, CDI specialist, RN, Sales Executive, CIC, CCDS, or coding certification, OR Associate degree AND at least eleven (11) years of experience as a RHIA, RHIT, CCS, CDI specialist, RN, Sales Executive, CIC, CCDS, or coding certification.
Strong understanding of Coding and Clinical Documentation Integrity and the workflow associated with an organization's complete Revenue Cycle
Knowledgeable in Electronic Medical Record (EMR) workflows, systems, implementation, and medical professional training
Demonstrated ability to successfully manage and maintain client relationships at multiple levels to include C-Suite.
Experience consulting with clients in health information systems.
Demonstrated knowledge of assigned solutions, services, and products with a high emphasis on ROI metrics: including CMI and other financial metrics
Demonstrated industry knowledge.
Proficient computer skills
Excellent communication skills written and verbal.
Ability to find creative solutions and manage difficult situations with diplomacy.
Must have strong business acumen, strategic thinking, presentation skills, training skills, and be creative and innovative.