Systems & Methods, Inc. (SMI) logo
Systems & Methods, Inc. (SMI)

Family Serving Families®

Customer Service Auxiliary

Customer SupportCustomer SupportFull TimeRemoteMid LevelTeam 501-1,000Since 1971H1B No SponsorCompany SiteLinkedIn

Location

Texas

Posted

1 day ago

Salary

$15 / hour

Seniority

Mid Level

High School2 yrs expExperience acceptedEnglish

Job Description

• Responsible for responding and processing different types of correspondence according to Standard Operating Procedures and contract requirements • Research and process returned warrants (i.e. payments) • Process and document new court orders and forms • Create new and maintain existing child support cases. • Review and process applications for Direct Deposit and the Texas Payment Card program. • Contact and assist custodial parents, non-custodial parents, employers, counties, and attorneys to obtain information as needed. • Assist employers with electronic payment options. • Conduct outreach to employer and other states to convert them to an electronic payment method.

Job Requirements

  • High school diploma or equivalent
  • At least two years prior experience working in an area of service delivery, customer service, call center technology, or another related field
  • Must be fluent in English
  • Proficient in data entry skills including keyboard, mouse, and 10-key pad
  • Experience and knowledge of software such as Microsoft Word, Excel, and other Windows products.

Benefits

  • Medical, Dental, Vision after 30 days of enrollment for all Full Time employees
  • 401 (k)
  • Paid Time Off (PTO) accrual on your first day!
  • Health Club Reimbursements
  • Career Growth Opportunities

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