• Collaborate with other teams to ensure seamless integration of UCaaS services with clients’ existing IT environments. • Oversee the configuration, deployment, and troubleshooting of UCaaS systems based on Alianza Metaswitch platforms. • Ensure the UCaaS service delivery aligns with customer requirements, business objectives, and best practices. • Develop and maintain detailed documentation for UCaaS systems, configurations, and procedures. • Manage technical escalations and provide expert guidance to the engineering team in resolving complex issues. • Establish and monitor key performance metrics for UCaaS service delivery and improve service quality. • Coordinate with sales and customer support teams to ensure alignment and customer satisfaction. • Ensure compliance with SOC2 standards in all UCaaS operations, maintaining security, privacy, and data protection requirements. • Handle other duties as assigned by management