Travel by Tilly logo
Travel by Tilly

Family owned and operated Travel Agency

Customer Service

Customer SupportCustomer SupportFull TimeRemoteLeadTeam 1-10Since 2020Company SiteLinkedIn

Location

Oregon

Posted

1 day ago

Salary

$32K - $78K / year

Seniority

Lead

English

Job Description

• Itinerary Design: Create personalized cruise and tour itineraries that match each clients preferences, including accommodations, excursions, transportation, and dining options. • Client Consultations: Conduct virtual meetings or calls to learn about clients travel interests, expectations, and budgets. • Supplier Coordination: Work with trusted cruise lines, tour operators, and travel vendors to secure quality options and pricing. • Booking Management: Handle all aspects of the booking and confirmation process to ensure accuracy and a seamless travel experience. • Customer Support: Provide professional assistance before, during, and after travel, including changes or special requests. • Travel Research: Stay up to date on destination news, seasonal offers, and industry trends to enhance client recommendations. • Post-Trip Engagement: Follow up with clients after travel to gather feedback and encourage future planning.

Job Requirements

  • Must be 18 years of age or older.
  • Prior experience in travel planning, hospitality, or customer service is helpful but not required.
  • Strong attention to detail and excellent organizational skills.
  • Confident communicator with problem-solving abilities.
  • Comfortable working remotely and managing tasks independently.
  • Passionate about travel and creating memorable experiences for others.

Benefits

  • Flexible, remote work schedule.
  • Access to professional training, industry tools, and travel resources.
  • Opportunities for personal travel discounts.
  • Supportive, collaborative, and growth-focused team environment.

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