We are looking for a highly dynamic, client-facing Account Director who will own and grow key health and life sciences accounts while collaborating cross-functionally to deliver high-quality outcomes. This role is critical to driving strategic partnerships, managing complex client relationships, overseeing overall execution of contracted programs, and supporting revenue growth in a rapidly evolving business. It requires someone who thrives in ambiguity, takes initiative, and is willing to roll up their sleeves—no task is too small. The position will evolve alongside the business and offers significant opportunity to shape its scope and impact.

If you’re not sure that you’re 100% qualified, but this sounds like a role you would Thrive in – we want you to apply! We believe skills are transferable and passion for our mission goes a long way.

How You’ll Contribute

Client Relationship Management

• Serve as primary client day-to-day point of contact across customers; manage relationships and stakeholder alignment
• Own issue resolution, escalations, and overall client satisfaction

Account Delivery & Program Management

• Oversee all deliverables, timelines, and cross-functional coordination
• Ensure alignment between client expectations and Thrive outputs
• Lead meeting cadence, including prep, execution, and follow-ups
• Coordinate across Product, Content, , Powered by Thrive, Legal, Finance, and Third-Party Providers

Account Growth & Strategy

• Own renewals, upsells, and expansions against revenue targets
• Develop and execute account growth strategies
• Support and participate in the sales process and strategic partnership discussions

Proposals, Deals & Contracting

• Develop decks, proposals, and partnership materials
• Support SOW/work order creation, procurement, and contract execution
• Manage renewal discussions
• Coordinate with Legal on the contract review process

Financial Management & Reporting

• Track invoicing and payments 
• Maintain Salesforce hygiene and deliver QBRs and executive updates

Market Expansion & Innovation

• Research new healthcare and pharma opportunities and unmet needs
• Collaborate to win new leads, supporting prep and deal execution
• Develop early-stage concepts, positioning, and pitch materials
• Monitor Track client news and industry signals

Qualifications & Skills

• 5–7+ years of experience in client-facing roles managing complex, strategic accounts
• Proven experience owning or contributing to revenue targets
• Experience with renewals, expansions, and upsells (sales experience a plus)
• Strong program or project management experience
• Ability to manage multiple priorities and stakeholders simultaneously
• Proficiency with Salesforce
• We highly prefer someone with experience in pharma, healthcare, or life sciences

✨ What We Offer:

• 🌍 Mission-Driven Impact: Be part of a company that’s truly making a difference in people’s lives around the world.
• 🚀 Career Growth: Develop within the company and help shape our growth strategy.
• 💙 Human-Centric Culture: Thrive in a supportive environment with a range of wellness perks and benefits.
• 💰 Competitive Compensation: Enjoy a comprehensive and rewarding total compensation package.
• 🩺 Health & Financial Benefits: Medical, dental, and vision coverage plus a 401(k) program with company match.
• 🌴 Time to Recharge: Generous paid time-off programs designed to help you rest, reset, and recharge — including Thrive Time, a benefit unique to Thrive that gives employees additional paid time off after major projects or intense periods of work to truly recharge and recover.

Compensation:

Base compensation for this role will likely fall in the $136,000-$180,000 range.

• Please note: We provide a competitive mix of salary, performance bonus, and equity. The final offer amount will depend on factors like experience, expertise, and may differ from the range above. This range also excludes additional benefits, such as 401(k), and medical, dental, or vision insurance.

Thrive is deeply committed to creating a safe and welcoming work environment free of discrimination and harassment so that all employees can bring their whole selves to work.

Thrive is proud to ensure equal employment opportunity (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, gender identity, gender expression, sexual orientation, age, marital status, family or parental status, veteran status, or any other characteristic protected by applicable federal, state or local law.

Thrive is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please inform Thrive’s Recruiting team if you need any assistance completing any forms or to otherwise participate in the application process.