• Oversee delivery quality and customer satisfaction across all projects in the Eastern US. • Act as a senior escalation point and trusted advisor to client executives. • Ensure projects are staffed for success, collaborating with Resource Management and Delivery Excellence teams. • Maintain compliance with NewRocket methodologies, ensuring margin control and continuous improvement in delivery practices. • Actively engage on key projects to guide direction, resolve issues, and uphold delivery excellence. • Own and manage the regional delivery portfolio, including forecasting, planning, and margin achievement. • Drive efficient utilization of global delivery resources, including strong collaboration with India teams. • Ensure smooth handoffs from Sales to Delivery, aligning scope, estimates, and staffing needs. • Partner with Sales leaders in the Eastern US to expand accounts, secure new logos, and drive bookings growth. • Lead, coach, and mentor direct and indirect delivery team members across the region. • Oversee career progression, hiring, and performance management for delivery talent. • Foster a culture of collaboration, trust, and high performance consistent with NewRocket’s values. • Accountable for achieving regional KPIs including bookings, revenue under management, margin, CSAT, and utilization. • Strengthen relationships with clients in the Eastern US to drive expansion opportunities. • Represent the region in cross-company delivery initiatives, ensuring alignment with corporate goals.