WHO WE ARE:

The National Multiple Sclerosis Society mobilizes people and resources to drive research for a cure and to address the challenges of everyone affected by MS. To fulfill this mission, the Society funds cutting-edge research, drives change through advocacy, facilitates professional education, collaborates with MS organizations around the world, and provides programs and services designed to help people with MS and their families move their lives forward. We partner with volunteers to accomplish our work. Staff members engage volunteers through effective and timely communications, facilitating meaningful opportunities, and continually seeking and providing feedback for reciprocal growth and learning.

Location Requirements

• Remote - Flexible Location

• ​Work is primarily performed remotely, however, when possible and necessary, teams meet in person to conduct the business of the organization and build team relationships.

Compensation | Benefits:

The estimated hiring compensation range for this role is $57,000 - $67,000. Final offers will be based on the candidate's geographic location, consider career experience and may vary from this range due to these and other factors.

You will have the opportunity for a highly competitive, comprehensive benefit package that the Society provides to employees.

Your benefits include:

• considerable Paid Time Off Plan

• Paid Holidays

• 401k Retirement Savings Plan with Society match

• Commuter Benefit Plan

Comprehensive Health & Welfare benefits including:

• Medical

• Dental

• Vision

• Flex Spending Accounts

• Life Insurance

• Disability Coverage

• Spring Health Membership offering free therapy and professional coaching, as well as additional voluntary benefit offerings.

Not to mention, you will join an incredible mission focused team of people!

Job Summary:

The Manager, Digital Programs, is responsible for planning and executing a slate of high-quality, accessible digital programs that meet the needs of people affected by MS. This role manages the logistics, delivery, and participant experience for virtual programs across multiple platforms, ensuring programs are executed on time, on budget, and with strong engagement. The Manager works closely with colleagues across program content, marketing, and evaluation to support organizational goals.

Required: Bilingual communication skills with excellent written and verbal communication, editing, and public‑speaking abilities in English and Spanish.

Main Responsibilities:

Program Execution

• Plan and deliver a portfolio of live and on-demand digital programs.

• Manage event logistics, including registration, platform setup, speaker coordination, accessibility accommodations, and technical support.

• Ensure all programs meet standards for accuracy, inclusivity, accessibility, health literacy, and participant experience.

• Monitor attendance, engagement, and technical performance during live events.

Cross-Functional Collaboration

• Coordinate with content experts to align program materials with educational and strategic priorities.

• Work with marketing teams to support participant recruitment and outreach.

• Partner with evaluation teams to collect participant feedback and program metrics.

Quality Assurance & Improvement

• Track and report key program outcomes, including reach, satisfaction, and engagement.

• Identify opportunities to enhance delivery processes and tools.

• Apply participant and staff feedback to improve future programs.

What We're Looking For:

Outstanding candidates will bring strong project‑management skills, attention to detail, and excellent technical writing, research, and communication abilities in both English and Spanish. Success in this role requires an understanding of how people learn, familiarity with curriculum design strategies that support health literacy, and the ability to collaborate effectively with a diverse range of professionals.

• 2–4 years of experience planning and delivering digital events or programs.

• Bachelor’s degree in public health, communications, education, or related field.

• Strong organizational skills with proven ability to manage multiple projects simultaneously.

• Familiarity with virtual platforms (Zoom, Swoogo, YouTube, Facebook Live, or similar).

• Excellent communication and collaboration skills.

• Commitment to equity and accessibility in program delivery.

• Bilingual communication skills with excellent written and verbal communication, editing, and public‑speaking abilities in English and Spanish.

Preferred Qualifications

• Digital fluency: Skilled in using digital platforms and delivering curriculum through social media, video conferencing, on‑demand learning, online tools, and apps.

• Curriculum development expertise: Experience designing educational curriculum, delivering presentations, and managing large‑scale curriculum projects from planning through execution while collaborating with cross‑functional teams.

• Instructional design foundation: Coursework in instructional design and strong research skills to identify trends, integrate innovative strategies, and adapt to evolving educational landscapes.

• Cultural and accessibility awareness: Experience working with multicultural groups and individuals with disabilities (particularly MS), with knowledge of diversity, equity, inclusion, bias reduction, generational differences, and health literacy.

• Professional effectiveness: Demonstrates independence, emotional intelligence, diplomacy, resilience, and the ability to proactively navigate challenges with professional courage.

• Innovation and change leadership: Proven track record of creativity, continuous learning, and serving as a positive, solution‑focused change agent capable of leading teams through uncertainty.

• Relationship building: Strong ability to develop and manage internal, external, and digital relationships effectively.

We’re committed to supporting the growth of every employee through a structured and transparent approach to career development. We use Talent Portraits to define clear expectations, development opportunities, and advancement paths — whether you're growing as a people leader or deepening your expertise as an individual contributor. Each role is thoughtfully placed within one of these pathways (Leadership or Partner) to help you understand how it fits into our broader organization and your potential career journey.

This position is classified as Partner - Professional.

The National MS Society is committed to building a diverse and inclusive workforce. We strive to create a workforce that reflects the communities we serve and where everyone feels empowered to bring their authentic selves to work. We need you and your unique talents and perspectives to help us write the last chapter on MS.

APPLICATION INSTRUCTIONS:

We appreciate your consideration of our job opportunities and strive to make it as effortless as possible to apply for our positions. With only a few required sections and the option to use our resume parsing tool, we aim to streamline the application experience, saving you time and effort. Additionally, if you wish to include a cover letter with your application, please feel free to attach it along with your resume, and any other documents required, to the Resume/CV document upload section at the bottom of the My Experience page. We appreciate your interest in joining our team and look forward to receiving your application!

Important: You will not be able to modify your application after you submit it. The "My Experience" page is the only opportunity to add your cover letter and supporting document attachments. If you experience any trouble submitting your materials, please check out our FAQ & Contact Us page.