• Leads People Operations team (payroll/HR generalists, benefits specialist, HR coordinator) to deliver consistent, high‑quality People & Culture services. • Owns end‑to‑end execution of core People & Culture processes, including payroll, HRIS data integrity, onboarding/offboarding logistics, and employment changes. • Oversees day‑to‑day benefits and leave administration, ensuring accurate, timely, and compliant processing. • Operates and improves the People & Culture “front door” (shared inbox), setting and monitoring clear service‑level expectations for employees and managers. • Designs, documents, and continuously improves standard People & Culture processes, forms, and knowledge resources to enable self‑service and reduce manual rework. • Embeds compliance and control requirements into People Operations workflows in partnership with Legal, Finance, and audit (documentation, checks, reporting). • Partners closely with the Total Rewards Center of Excellence to operationalize compensation, benefits, and recognition programs and annual cycles. • Collaborates with People Business Partners and the Director of Talent Experience to ensure seamless handoffs between strategic work and operational execution. • Uses metrics (e.g., cycle times, error rates, satisfaction data) to monitor performance and drive process simplification and automation. • Manages vendor relationships related to People & Culture systems, payroll, and benefits from an operational perspective. • Serves as primary escalation point for complex operational issues and employee or manager service concerns. • Coaches and develops People Operations team members, building a culture of service, accountability, and continuous improvement. • All other duties as assigned.