Role Description

Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org.

Passionate claims professional who cares about the customer and their experience.

• Sense of urgency - at all times. That does not mean working at all hours.
• Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational.
• Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.
• Anti-status quo. You don’t just wish things were done differently, you act on it.

• Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls and resolving customer requests.
• Gather necessary information from customers to initiate the claim and determine the appropriate course of action.
• Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim.
• Coordinate the repair, if necessary, for the property damage.
• Recognize requirements for potential escalation should the loss no longer meet criteria for your handling.
• Communicate and coordinate with involved parties regarding negotiations and settlement.
• Provide input for continuous development best practices, and process improvements.

Qualifications

• Highly motivated and growth-oriented.
• Passionate claims professional who cares about the customer and their experience.
• Empathetic. You exercise empathy and patience towards everyone you interact with.
• Sense of urgency - at all times. That does not mean working at all hours.
• Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational.
• Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.
• Anti-status quo. You don’t just wish things were done differently, you act on it.

Requirements

• Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications).
• Experience with handling real property damage, this is not required but encouraged.
• Minimum of 1 year experience with insurance claims and/or customer service.
• Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license.

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental.
• 401(k) retirement plan with employer matching.
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work.
• Work from anywhere to facilitate your work life balance.
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!