Role Description

At Brink’s, we don’t just deliver secure logistics — we deliver peace of mind. You will play a critical role in deepening the relationships that fuel our business. You’ll work closely with a portfolio of valued clients, becoming a trusted advisor who understands their unique needs and helps them unlock the full potential of Brink’s integrated cash management and security solutions.

• Grow and strengthen existing customer relationships by identifying opportunities to expand solution adoption and increase Brink’s footprint within each account.
• Engage in regular, consultative conversations with clients to understand their evolving business challenges and recommend tailored solutions.
• Uncover account growth opportunities through performance analysis, market insights, and regular account reviews.
• Collaborate cross-functionally with internal teams — from Customer Care and Operations to Product and Marketing — to deliver seamless, value-driven service.
• Deliver compelling presentations using data, case studies, and industry trends to articulate the impact of Brink’s offerings.
• Negotiate renewals and upsells, ensuring each agreement aligns with the customer’s needs and Brink’s business goals.
• Use CRM tools (like Salesforce) to manage your pipeline, track engagement, and forecast account growth.
• Lead Quarterly Business Reviews (QBRs) to align with key stakeholders, highlight results, and plan for continued success.
• Act as the voice of the customer, sharing insights and feedback to help shape future offerings and enhance the client experience.

Qualifications

• A passion for relationship-building and helping customers succeed.
• 3+ years of experience in account management, client success, or business development, ideally in a B2B environment.
• Strong business acumen and a consultative approach to identifying customer needs and solutions.
• Proven ability to engage and influence decision-makers at all levels.
• Excellent communication, presentation, and negotiation skills.
• A collaborative mindset with the ability to navigate cross-functional teams and drive shared outcomes.
• Proficiency with Microsoft Office and CRM platforms (preferably Salesforce).
• A self-starter mentality, able to work independently while staying connected to team goals.
• Willingness to travel up to 60% for in-person client engagement.
• Experience in logistics, with a strong track record of partnering directly with customers’ finance and operational teams, is preferred.

Company Description

The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries.

We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.