• Move strategic customers from current state to a trusted strategic partnership; • formalize partnership through an agreement that is recognized across Ovation Healthcare and the account. • Meets member specific targets for organic growth, contract performance, compliance, conversions, renewal, savings and strategic objectives. • Establishes productive, professional and consultative relationships with C-Suite, executive personnel and supply chain team throughout member organization, building credibility and trust through collaboration. • Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary Ovation Healthcare personnel. • Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one-to-three-year period that leads to a clear action plan for success. • Coordinates the involvement of the Elevate teams to develop and articulate a strategic vision for member to meet account performance objectives and customers' expectations. • Builds strategic partnerships with accounts to further advance company goals of revenue and margin enhancement. • Keeps the organization’s vision and values at the forefront of decision-making and action. • May supervise staff assigned to support responsibilities for specific customers.