• Master OPENLANE policies, processes, procedures, and the tools used to complete floor plan audits and vehicle or facility inspections to ensure they are fully understood and followed by the team. • Oversee and ensure that the team of FTE and 1099 inspectors adhere to OPENLANE policies, processes, procedures, and tools during floor plan audits and vehicle/facility inspections to achieve regional SLA's and targets. • Responsible for recruiting and hiring initiatives for both contract and full-time inspectors within the assigned region. • Partner with Marketplace and Commercial Sales Team to guarantee regional success, including inspection needs, growth forecasting, and scheduling. • Cultivate strong customer relationships with dealers and the OPENLANE sales team to drive sales growth and capitalize on opportunities to ensure they are fully realized. • Support the Senior Regional Operations Manager in creating and implementing OKR's to ensure success within the designated region. • Lead and develop teams to deliver exceptional audit/inspection services, including training, motivating, coaching, counseling, and mentoring FTE Inspectors, as well as conducting performance management activities. • Ensure that contractors meet customer requirements and operational standards. • Act as the main point of contact for contractors and inspectors regarding compensation, task assignment, process updates, application questions, etc. • Adopt a continuous improvement mindset by collaborating with the following teams Product; Arbitration; Scheduling; and Quality Assurance to test new app releases and processes, and provide feedback for improvements and maintenance. • Work in the field 1-2 days per week side by side with inspectors ensuring all quality standards are met or exceeded and training new inspectors. • Function as a reserve inspector for new markets and to address inspection capacity gaps within the region. • Utilize various communication tools within the OPENLANE organization. • Perform other duties as assigned by the manager.