Role Description

The VP/SVP of Clinical Services is a multifaceted leadership role that provides clinical oversight and guidance to our Care Gap Closure programs to ensure the successful execution and quality of the programs. You are one of the most critical parts of the leadership team and will be expected to perform at the highest level. You own the recruitment, screening, hiring, onboarding, educating, and management of 300-1,000 clinical students, as well as program design, data and security management, quality assurance, and management of the scope of practice.

This is a great fit for someone who thrives in a fast-paced startup environment, loves variety, can handle long hours and stress, and loves to scale massive, national clinical services businesses. You are both a leader and a doer. There are no "zones" for this role - you will be asked to roll up your sleeves, and take on whatever is needed.

What You'll Do - And Much More

• People Leadership
  • Manage direct reports and maintain the hiring process for any internal (non-student) team members.
  • Scale processes for reviewing clinical student applicants for potential employment.
  • Hire clinical students based on the needs of current and future outreach programs. This can be hundreds at a time.
  • Guide students through the onboarding process, which entails multiple platforms. Find ways to automate this.
  • Management of the clinical education Learning Management System (LMS), which includes building, maintaining, selecting, scaling, and recording educational materials.
  • Scale and maintain communication with students for any updates and changes to the programs they are performing within.
  • Perform all compensation functions for all students including audits and payroll.
• Solution/Product
  • Ensure our proprietary technologies are clinically relevant and safe.
  • For our new Clinical Communication Training application, design new modules and join meetings with academic leadership from clinical programs.
  • Be our thought leader on how this training can contribute towards students receiving school credit hours for completion of modules.
  • Identify and implement improvements for our current care gap closure services, including workflows and call scripts.
  • Identify new care gap closure opportunities with new and existing clients.
• Quality Management
  • Review documentation for errors. Develop and scale plans to mitigate errors and improve the workforce’s documentation.
  • Own the quality assurance process by managing individuals who perform the reviews and completing reviews yourself. Assist in the development and ongoing optimization of new automated review tools.
  • Maintain and optimize student performance dashboards.
  • Sustain a consistent process for coaching and addressing performance issues.
  • Manage the internal ticketing system to manage any issues experienced on the Grove, our internal software for performing Care Gap Closure.
• Data Security Management
  • Ensure students are compliant with data security standards (HITRUST, SOC2, and HIPAA).
  • Manage access control for internal systems for students.
  • Maintain Mobile Device Management (MDM) platform to ensure settings meet the standards for HITRUST, SOC2, and HIPAA.
  • Participate in the survey process of HITRUST, SOC2, and HIPAA.
  • Work within Vanta to maintain relevant system compliance.
• Grow Your/Our Brand
  • Be a voice on social media, representing yourself as an expert.
  • Work with marketing team to find speaking engagements at conferences, with a focus on themes like clinical education, quality, and more.
  • Everyone sells here. You will be asked to join sales call and marketing meetings as needed.

Qualifications

• Bachelor's in Nursing (BSN) min, ideally MSN or APN. Will consider other clinical licensure, but up-to-date licensure is required.
• 8+ years of combined experience in nursing and clinical leadership required.
• 2+ years of care gap closure/HEDIS/STARs experience required.
• 2+ years of scaling national healthcare programs.
• Wildly versatile and resilient - can handle last minute travel, work inconsistent hours with some weeks hitting over 60 hrs/wk. Stress does not bother you.
• Incredible communicator both internally and externally. Knows how to ask for help and proactively requests support as needed.
• You have called thousands of patients in your career and are an expert with telephonic communication.
• Once you master the current scope, you are super proactive and spend time thinking critically about how to grow the business in the most interesting ways.
• Has an understanding of venture capital backed businesses and how they operate.

Benefits

• Competitive salary + meaningful equity package. Actual salary will be determined by level of experience.
• Health/Dental benefits for employee plus family members.
• Generous 401k.
• Remote-first work environment.
• Fast-moving team where your work has direct impact.
• Mission-driven culture focused on first-time innovation improving patient lives and empowering healthcare workers.
• Incredible career acceleration and exposure!