The Spice & Tea Exchange®
"Creating & sharing the experience of a more flavorful life"
Instructional Designer
Learning and DevelopmentLearning and DevelopmentFull TimeRemoteTeam 51-200Since 2008H1B No SponsorCompany SiteLinkedIn
Location
Florida
Posted
58 days ago
Salary
Not specified
Bachelor Degree3 yrs expEnglish
Job Description
• The Instructional Designer is responsible for designing, building, and maintaining effective, engaging, and scalable training resources for franchise owners and their teams nationwide.
• Working cross-functionally, the Instructional Designer translates business needs into effective learning solutions across eLearning, virtual learning, job aids, and training presentations.
• This role also serves as primary administrator for the Learning Management System and Knowledge Base, ensuring scalability, content accuracy, usability, and continuous improvement.
• Develop and maintain expertise in The Spice & Tea Exchange® mission, values, products, processes, and franchise operations.
• Design, build, and maintain scalable, standardized training programs for new store openings and existing franchise owners and teams.
• Own the creation and lifecycle management of learning assets, including eLearning, virtual learning, job aids, and training presentations.
• Partner with subject matter experts and cross-functional teams to translate business needs into effective learning solutions.
• Apply instructional design methodologies (ADDIE and AGILE) and leverage AI-enabled tools to accelerate content development, personalization, and continuous improvement.
Job Requirements
- 3+ years of experience crafting programs, managing learning goals, and using LMS/eLearning tools.
- Bachelor’s degree in Instructional Design, Learning & Development, Organizational/Behavioral Psychology, Communications, or a related field, preferred.
- Proven experience as an Instructional Designer in a corporate or retail learning environment.
- Portfolio of instructional design work (eLearning modules, microlearning, job aids, videos, or learning campaigns).
- High fluency in Articulate 360 (Storyline & Rise) with demonstrated experience building interactive, performance-based eLearning.
- Experience leveraging AI-enabled tools to enhance learning design, efficiency, and scalability.
- Experience creating microlearning assets for just-in-time learning.
- Experience developing training videos, including scripting, storyboarding, and basic editing.
- Experience incorporating gamification strategies to drive engagement and retention.
- Strong experience with Learning Management Systems, including content navigation, organization, and administration.
- Advanced proficiency in Microsoft 365 and Canva.
- Ability to apply instructional design methodologies (ADDIE and Agile) and adult learning principles (e.g., Bloom’s Taxonomy, Kirkpatrick Levels.)
- Strong written and verbal communication skills with high emotional intelligence.
- Ability to manage multiple priorities and thrive in a fast-paced, evolving environment.
- Ability to manage timelines, collaborate with Subject Matter Experts (SMEs), and meet tight deadlines.
- Confidence in supporting live, virtual, or hybrid learning environments.
- Experience designing training for retail or franchise environments (store operations, frontline teams, multi-location businesses), preferred.
- Experience supporting or administering a Knowledge Base in addition to an LMS, preferred.
- Familiarity with franchise or multi-unit business models, preferred.
Benefits
- Remote Work.
- Opportunity to travel to major tourist destinations including historical and gentrified downtown locations.
- Medical, dental, vision and other ancillary benefits.
- 401k plan + company match.
- Flexible spending account (FSA) for medical and/or dependent care.
- 100% Company paid Basic Life and AD&D insurance.
- Paid time off (PTO) during first year, following 90 days of employment.
- 7 Paid Holidays.
- Employee product discounts.
- Biannual “Create & Share”, free product gifts.
- Annual “Holiday Bucks” with access to select personalized gifts for yourself or loved ones over the Holidays.
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