• Oversee all executional aspects of program development: strategy, creative development, production, budgeting, and measurement. • Build and maintain strong relationships with clients, vendors, and internal teams. • Lead client presentations, meetings, and training sessions with clarity and professionalism. • Communicate effectively and provide clear, actionable feedback to internal teams. • Translate client feedback into well-informed strategic and tactical direction. • Contribute thought leadership and strategic recommendations that support client goals. • Solve problems proactively with effective, efficient solutions. • Assess and improve agency workflows and processes for better outcomes. • Manage day-to-day client communications, campaign tracking, and budget reporting.