Legatics
Transforming legal transactions
Director, Customer Solutions – Success
Location
New York
Posted
59 days ago
Salary
$120K / year
English
Job Description
• Own the end-to-end customer journey for US customers from pre-sales engagement to expansion.
• Partner closely with Sales to support late-stage demos with lawyers.
• Deliver tailored product demonstrations aligned to US law firm workflows.
• Identify, cultivate, and support law firm champions pre-sale.
• Own onboarding and rollout planning for US customers.
• Design and deliver engaging training sessions for different practice areas.
• Act as the primary day-to-day owner for US customer relationships post-implementation.
• Drive adoption and expansion by identifying new use cases across firms.
• Represent Legatics in the US market, attending industry events and networking opportunities.
• Maintain deep knowledge of the product roadmap and collaborate with Product Marketing.
Job Requirements
- Experience working in a large US law firm (as an attorney, paralegal, knowledge manager, legal innovation professional, or similar).
- Strong understanding of transactional legal workflows and law firm dynamics.
- Proven ability to build trusted relationships with senior stakeholders, including partners.
- Excellent communication and presentation skills.
- Commercial mindset with experience influencing adoption, retention, or expansion outcomes.
- Comfortable operating independently and owning outcomes in a growing market.
- Nice to Have: Experience in legal tech, SaaS, or professional services.
- Nice to Have: Exposure to pre-sales, onboarding, or customer success in a vendor environment.
- Nice to Have: Experience collaborating closely with sales teams on complex accounts.
Benefits
- Base salary of $120,000 (depending on experience)
- 25 days holiday per year (plus public holidays).
- Early Finish Fridays - on the last Friday of every month, we finish at lunchtime!
- Pension with NEST.
- Personal Learning & Development budget.
- Enhanced parental leave policies so you can spend more time with your family.
- Lots of opportunities for accelerated professional development and career progression.
- Work alongside a supportive and talented team with the opportunity to grow one of the world’s leading LegalTech scale-ups.
- A warm, genuinely collaborative culture and an awesome team; and
- Regular socials.
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