• Identify and develop new business opportunities for ServiceNow solutions inside our existing portfolio of CCaaS, CRM and CX customers. • Working with technology, marketing and sales practitioners to create and propose solutions that involve multiple technologies and service types. • Understand customer needs and recommend suitable ServiceNow products, implementations/projects, consulting and managed services offerings. • Provide comprehensive product information and demonstrations to potential clients, appropriately coordinating pre-sales and delivery resources as required. • Manage the entire sales cycle from prospecting to close, as well as contribute to sales efforts as a partial owner/contributor (i.e. as part of a bid team). • Collaborate with internal teams, including other sellers and client partners, to ensure successful implementation and customer satisfaction. • Maintain and grow relationships with existing clients. • Stay up to date with the latest ServiceNow features and industry trends.