Role Description

As an Education Success Partner (ESP), you will be the trusted strategic advisor to a portfolio of K–12 schools implementing the Leader in Me framework. Your job is to ensure schools get lasting impact from our partnership by helping them stay on track, deepen implementation, and realize their vision for students and staff.

• Manage a Portfolio of School Partners
• Drive Outcomes, Retention, and Revenue Expansion
  • Serve as the primary point of contact for each school—leading strategic check-ins, planning sessions, and renewal conversations.
  • Build and maintain success plans that reflect school goals, usage of FranklinCovey services, and key implementation milestones.
  • Monitor client health indicators and proactively identify roadblocks or risks, and work with your internal team to address them quickly.
  • Forecast renewal likelihood and help prepare accounts for long-term success.
  • Connect client progress to measurable impact—both culturally and academically.
• Collaborate Cross-Functionally
  • Partner with FranklinCovey Coaches to align delivery and consulting with school priorities.
  • Work with Account Executives to develop growth strategies, craft proposals, and coordinate renewal timing.
  • Work with funding team internally to identify funding opportunities and positioning with existing schools.
  • Communicate clearly across teams to ensure everyone is aligned and driving toward shared goals.
  • Partner with product teams to provide feedback and ensure client voice is elevated.
• Fuel a Culture of Leadership and Learning
  • Represent FranklinCovey values and live the principles of The 7 Habits of Highly Effective People.
  • Attend internal team meetings, regional events, and symposiums that elevate your growth and client experience.
  • Contribute ideas, energy, and enthusiasm to a team that values excellence, trust, and collaboration.

Qualifications

• 3+ years of experience in education (teaching, coaching, school leadership, or equivalent) or 3+ years in client-facing roles that involve account management, customer success, implementation, or consulting.

Requirements

• Comfort working with data, managing projects, and using CRM platforms (Salesforce experience preferred).
• Excellent written and verbal communication skills.
• Familiarity with district-level initiatives and education funding.
• Ability to forecast renewals and report on account health.

Benefits

• Medical, dental, and vision insurance.
• HSA.
• Employee stock purchasing program.
• 401(k).
• Paid time off.
• Holiday pay.
• More details available at franklincoveybenefits.com .