• Establish and maintain strong, strategic partnerships with clients by ensuring the successful execution of deliverables and making strategic recommendations related to their business goals, competitive landscape, marketing mix, technology stack, and industry • Proactively deliver thought leadership and inspiration specific to industry, vertical and economic landscapes that evolve the way we buy media and manage our business • Drive strategy for an integrated media approach across channels and platforms • Engage a cross-agency team to deliver high levels of service and output quality – providing the strategic guidance to push integrated teams to think holistically and work collaboratively • Immerse yourself in clients’ business: understanding their challenges, objectives, external economic environment, markets they operate in, competitive threats and relevant partner agencies; knows their business model, how it is performing and what success looks like; knows client’s products inside out and applies this knowledge to deliver innovative, ambitious advertising plans • Understand our clients’ commercial model and work with senior account leadership to ensure business is managed profitably based on Finance goals • Improves client satisfaction to expand existing revenue streams and build new ones • Act as a senior point of escalation for delivery and service related issues, working alongside clients and internal partners to deliver feedback to our teams, find resolution and maintain/improve client satisfaction • Responsible for strong client satisfaction – developing action plans as needed to strengthen senior client relationships and ensure consistent follow through with team, including proactive check ins with client to ensure improvements have been recognized • Responsible for business operations, including forecasting, contracting, budget approvals, operationalizing SLAs and KPIs, accurate time reporting, and other administrative tasks needed to support agency’s stewardship of the account • Translate agency strategies into innovative, executional business plans for clients that deliver business value • Accountable for team’s identification/implementation of tools to standardize and automate processes