• Consult with leadership team and product/engineering teams to drive new features and improve existing POS systems • Apply theoretical expertise and innovation to create or apply new technology to the product design • Train local operations teams to ensure they have the most current systems knowledge and follow best practices when servicing POS systems • Collect product feedback from local teams to improve testing and installation processes • Assign or schedule tasks to meet work priorities and goals • Meet with managers, vendors, clients and engineers to solicit cooperation and resolve problems • Design software for POS App products • Analyze key metrics such as defect rates, time to close issues, etc. to identify ways to improve operational efficiency and reduce systems related errors and problems • Conduct logical analyses of business, product, engineering, and other technical problems, formulating mathematical models of problems for solution • Evaluate project plans and proposals to assess feasibility issues • Consult with users, management, vendors, and technicians to determine computing needs and system requirements • Manage stakeholders from product, design, engineering, product marketing, sales, and operations, and collaborate with other product managers • Act as a trusted partner to stakeholders by proactively sharing progress, surfacing risks, gathering feedback and aligning outcomes with broader business goals • Collaborate with junior product managers by providing strategic ideas, feedback, and support to ensure alignment with team goals and product vision