• Develop and maintain customer relationships to secure freight opportunities. • Negotiate rates and prepare rate confirmations and other required documentation. • Coordinate the full shipment lifecycle from booking through delivery, ensuring service expectations are met. • Communicate proactively with customers and carriers to resolve service issues. • Maintain accurate shipment and client records in accordance with compliance and confidentiality requirements. • Coordinate and oversee freight movements including order entry, dispatching, tracking, and load completion. • Support collections efforts related to freight charges when necessary. • Represent Concept Logistics professionally in all client and carrier interactions.