• Provide End-User Support: Serve as the primary point of contact for IT issues across the organization. Troubleshoot hardware, software, and connectivity problems with a focus on rapid resolution and excellent user experience. • Manage Device & Identity Infrastructure: Administer our MDM platform (JumpCloud), ensuring all devices are properly enrolled, configured, and secured. Manage user provisioning, access controls, and off-boarding workflows. • Implement Single Sign-On (SSO): Lead the rollout and ongoing management of SSO integrations across our SaaS tooling, improving security posture and simplifying access for the team. • Support Security Policy Implementation: Partner with security leadership to develop and enforce IT security policies. Help maintain compliance with frameworks like NIST 800-171. • Automate & Script: Write scripts in **Bash** and **Python** to automate repetitive tasks, deploy software, and configure systems at scale. Comfortable working in the command line. • Manage Office IT Infrastructure: Set up, configure, and maintain office IT equipment including networking gear, workstations, printers, and video conferencing systems. • Create Clear Documentation: Write and maintain clear, concise documentation for IT processes, configurations, and troubleshooting guides. • Manage SaaS Administration: Administer productivity platforms including **Google Workspace** and **Microsoft 365**, managing licenses, permissions, and integrations. • Juggle Multiple Projects: Balance competing priorities and manage multiple IT initiatives simultaneously without dropping the ball.