Liquidity Services operates the world’s leading global commerce company powering the Circular Economy.

Client Help Desk Representative

IT SupportIT SupportFull TimeRemoteTeam 501-1,000Since 1999Company Site LinkedIn

Location

United States

Posted

56 days ago

Salary

$17 - $21 / hour

Associate Degree4 yrs expExperience acceptedEnglish

Job Description

• Provide exceptional support and assistance on our Client Help Desk. • Act as a vital bridge between internal departments, Client Account Managers, and clients. • Collaborate with Client Account Managers to assist with client issues, internal processes, and procedures. • Manage high-volume data entry and project-related inquiries. • Conduct web training sessions for clients. • Implement UAT for new and updated internal software applications. • Responsible for troubleshooting a wide range of IT-related issues. • Monitor all GovDeals auction listings to ensure compliance with high-quality standards.

Job Requirements

Associate degree and prior experience with government agencies preferred
4+ year of customer service experience in a call center environment.
Must have a valid driver’s license and clean driving record
Exceptional written and verbal communication skills.
Ability to speak Spanish or Portuguese is a plus but not required.
Strong computer skills with extensive knowledge of CRM Management, Microsoft Excel, Outlook, and Word.
Proven capacity to acquire new skills and adjust effectively to evolving environments.
Strong analytical and troubleshooting skills.
Detail-oriented with excellent organizational and documentation abilities.